FAQ
What is the production and delivery time?
For standard microcement, orders are typically shipped the day after payment.
For microcement with additives (all but BASE and MINERA), additional processing time applies:
Up to 20 buckets: shipped the next day
Up to 50 buckets: approx. 3 working days
Above 50 buckets: approx. 5 working days
Do you ship worldwide?
Yes, we ship worldwide. For destinations outside of Europe, we deliver to the nearest port. From there, the client is responsible for arranging local transport and final delivery.
Can I order samples?
Yes, microcement samples of 15x15cm can be requested via the contact form.
The cost is €1 per sample.
How is VAT handled?
VAT is calculated automatically during checkout. Please note that for delivery addresses in Spain, VAT will always be applied in accordance with local regulations.
Can I book a training?
Yes, we offer professional microcement training sessions for applicators.
You can request a training via the main page under “Request a training“
Which sandpaper should I use?
The required sanding process depends on the product:
Arborea: start with 40 grit, finish with 120 grit
Earthea & Lumora: use 120 grit only
Marora: start with 24 grit, then 120 grit
Minera XL: 40 grit followed by 120 grit
Minera M & L: use 120 grit only
On which surfaces can microcement be applied?
Microcement can be applied to a wide range of surfaces, including floors, walls, ceilings, bathrooms, kitchens, furniture and even existing tiles.
It adheres well to most stable substrates, making it ideal for both new builds and renovations.
Is microcement waterproof?
Microcement is water-resistant when properly applied and sealed.
This makes it suitable for wet areas such as bathrooms, showers, wellness spaces and pools.
What is the thickness of microcement?
Microcement is applied in thin layers, typically between 2–4 mm in total thickness.
This allows for seamless application without the need for major structural changes.
Can I save multiple delivery addresses?
Yes, you can add an unlimited amount of delivery addresses, for all your projects.
Can I modify or cancel an order after placing it?
If you contact us in the first 4 hours after placing your order, within European business hours, we can try to help you edit or cancel your order. Make sure you receive a confirmation upon the modification or cancelation of your order, if not – the order will be proceeded.
What are the shipping costs?
The shipping costs inside of Europe are calculated automatically upon check out. Outside of Europe, the best price of the moment will be requested and shared with you per order by our supplier. You will receive a separate payment link to pay these shipment costs. Note that these need to be paid, to have your order proceeded.
